There can be 3 reasons if data is not restored after reconnecting:

1. At least one of you have reconnected with ID that was not previously connected.
2. You or your partner pressed Clear instead of Restore after reconnecting
3. It has been more than 30 days since disconnection

If the above doesn't apply to you, please send us an email with you & your partner's Between ID (email address) and we will look into it.

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