There can be 3 reasons if data is not restored after reconnecting:

  • At least one of you have reconnected with ID that was not previously connected.
  • You or your partner pressed Clear instead of Restore after reconnecting
  • It has been more than 30 days since disconnection
If the above doesn't apply to you, please send us an email with you & your partner's Between ID (email address) and we will look into it.

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